Reporting to the Group Technology Manager, the Salesforce Systems Administrator will play a critical role in leading and executing projects on the Marketing Cloud & Sales Cloud CRM platforms while collaborating with multiple stakeholders and departments.The Wests Group Salesforce environment is currently evolving, and you will be instrumental in furthering its expansion, focusing on the optimal configuration and operation of the Marketing Cloud & Sales Cloud CRM, in addition to:Manage and maintain the Marketing Cloud & Sales Cloud CRM platforms.As the Product Owner, drive the vision and direction of Salesforce.Lead the business units in implementing their manual business processes into Salesforce.Provide support to users, including training, troubleshooting, and problem resolution.Provide recommendations on how to best leverage Salesforce to meet business needs.Collaborate with technical teams to develop custom solutions, integrations, and apps on the Salesforce Marketing Cloud & Sales Cloud CRM platforms.Work with cross-functional teams to align technology strategy with business goals.Develop user testing scripts and conduct user testing for developers.Engage in continuous improvements and deliver new features, capabilities, and processes on the platforms.Serve as the Salesforce Marketing Cloud & Sales Cloud CRM platform subject matter expert to provide input into key design decisions for major projects.Handle platform maintenance, process documentation, and promote user adoption.To be considered for this role, you will need the following skills/experience:This role offers an ambitious and skilled Salesforce Systems Administrator a fantastic long-term career move, collaborating with experienced developers where you can learn and develop your skillset.
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