Overview
Join Sundale in this vital role and make a meaningful impact by supporting our teams with reliable, responsive IT services. Support with purpose and be part of a values-driven organisation committed to holistic care, vibrant communities, and continuous improvement.
As a Service Desk Analyst, you'll be the first point of contact for IT support across Sundale. You'll provide hands-on and remote assistance to resolve technical issues, manage service requests, and ensure our teams can operate smoothly and efficiently. This is a dynamic role that blends technical expertise with exceptional customer service.
Why Sundale?
We live by our values:
Care
by creating quality, meaningful experiences for everyone in the Sundale community
Connection
by listening and responding to the needs of others
Creativity
by finding different and better ways to do things and be in the community
Role and Responsibilities
Provide first-contact support via phone, email, chat, and onsite visits.
Troubleshoot and resolve hardware, software, and network issues.
Escalate incidents when necessary and ensure accurate documentation.
Deploy software and perform desktop-level fixes and maintenance.
Manage user accounts and proactively maintain user profiles.
Contribute to the technical knowledgebase and create help sheets/FAQs.
Monitor and reinforce SLAs to manage expectations and service quality.
Collaborate with internal teams and external service providers.
Participate in on-call duties as part of a rotating roster.
What We're Looking For
Experience supporting end users in a large organisation.
Robust communication and interpersonal skills.
Ability to explain technical concepts to non-technical users.
Excellent time management and prioritisation skills.
Familiarity with ITIL principles and ITSM ticketing practices.
Knowledge of Windows 10/11, Android, iOS, and enterprise infrastructure.
A proactive, customer-focused attitude with keen attention to detail.
Certificate III or Higher in Information Technology or equivalent industry certification
Current QLD Drivers Licence
Police Check
Pre-employment medical assessment
Be Part of Something Extraordinary
Step into the role of Service Desk Analyst at Sundale Ltd and become a key player in supporting our mission to enable people to live their best lives. Thrive in a dynamic, purpose-driven environment where your technical skills make a real difference.
At Sundale Ltd, we're passionate about your growth and the communities we serve. This is the perfect opportunity for a tech professional ready to elevate their career while making a lasting impact.
Application Notes
Don't miss out!
We review applications as they come in, so apply early to increase your chances of securing this exciting opportunity. The position may be filled before the closing date, so don't wait—submit your application today!
Sundale is a community-based, not-for-profit organisation that supports the needs of its community via outstanding Retirement Communities, Care Centres and In-Home Care support services.
What can I earn as a Service Desk Analyst
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📌 Service Desk Analyst
🏢 Sundale
📍 Queensland