About the Company
Our client is a market leader in the manufacturing of specialised vehicles, with a diverse automotive product range.
They pride themselves on delivering high-quality products and exceptional service.
With a welcoming and supportive culture, you’ll be working alongside some of the most knowledgeable professionals in the industry.
About the Role
This is a fantastic opportunity for a proactive and customer-focused Customer Service Consultant to join a high-performing team.
In this role, you will act as the main point of contact between customers and the service department, ensuring service bookings are managed effectively, customer needs are met, and communication flows seamlessly between internal teams and clients.
Your goal will be to deliver an outstanding customer experience while supporting operational efficiency within the workshop.
Key Responsibilities
Greet and assist customers with service enquiries via phone, email, and in person
Accurately record customer concerns and provide advice on products, equipment, and services
Generate work orders and service quotes
Liaise with schedulers, technicians, and supervisors to monitor job progress and provide updates to customers
Process and invoice completed workshop jobs promptly, ensuring month-end processes are completed on time
Prepare service reports and quotes for recent jobs using Dynamics or similar systems
Communicate additional repair needs and obtain customer approvals
Maximise workshop sales of labour, parts, and consumables while ensuring parts availability
Manage administration of warranty jobs, parts, and storage
Promote additional services or products where appropriate
Skills & Experience
Previous experience in customer service or administration
Strong customer service skills with a solutions-focused approach
Ability to thrive in a fast-paced workplace and manage multiple priorities
Excellent communication skills with the ability to build rapport across internal and external stakeholders
Adaptable, adaptable, and team-oriented work ethic
Technical knowledge of municipal vehicles or related equipment is highly desirable
Experience working with a mobile workforce will be an advantage
J-18808-Ljbffr
Required Skill Profession
Customer Service
📌 Customer Service Consultant Melbourne
🏢 Sharp & Carter
📍 Melbourne