Job description
Agency Department of Corporate and Digital Development Work unit Accounts Receivable
Job title Client Services Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Alice Springs
Position number 20565 RTF Closing 19/08/2025
Contact officer Shannon Letheby, Manager Accounts Receivable on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
As part of the Accounts Receivable work unit, provide an efficient and effective accounts receivable service to client agencies,
issuing invoices, processing receipts and operating as part of a call centre environment in the management of debtors.
Key duties and responsibilities
1. Process accounts in a timely and accurate manner ensuring that source documentation is in order and meets legislative and
agency requirements.
2. Issue invoices, credit/debit memos and processing receipts on behalf of NTG Agencies.
3. Ensure quality, up to date records are maintained by having consistent, accurate and timely processing standards.
4. Manage a portfolio of debtors to ensure successful recovery of revenue on behalf of our client Agencies.
5. Contribute to development of operating processes and systems and continuous improvement.
Selection criteria
Essential
1. Sound understanding of customer focussed service delivery and experience in achieving organisational outcomes through
effective client engagement and negotiations.
2. Proven ability to organise work, meet deadlines and utilise initiative together with a demonstrated ability to work without
supervision, independently and/or part of a team.
3. Well-developed interpersonal, written and verbal communication skills and the ability to develop professional relationships with
clients from diverse cultural backgrounds.
4. Proven ability to use information systems such as word processing, spreadsheets, data base software packages and file transfer
software packages.
5. Experience in revenue collection and reporting.
6. Demonstrated ability to implement and follow standard operating procedures and standard administrative practices and
principles including Equal Employment Opportunity, Occupational Health and Safety and Records Management.
7. Demonstrated work ethic and attitude which emulates DCDD values of commitment to service, innovative, ethical practice,
accountability, impartiality, diversity and respect.
Desirable
1. Knowledge of Financial Management Act, Regulations and Treasurer's Directions.
2. Tertiary qualifications in accounting or business-related discipline or other relevant formal studies.
Further information
The successful applicant may be required to undergo a criminal history check. A criminal history will not exclude an applicant from
this position unless it is a relevant criminal history.