Let's talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let's talk about Diversity, Equity and Inclusion
Let's talk about this role
As the IT Service Desk & Field Support Officer, your role will see providing a high standard of customer service to all nib IT customers in a punctual, professional, cooperative, helpful and courteous manner.
You will also:
- Tap into your technical expertise and showcase your communication skills whilst wowing your customers as you provide timely and effective technical support for queries logged via telephone and the IT service desk system- Aim for first call resolution and pride yourself on stopping failure demand- Look for opportunities to automate tasks and make yours and your customers lives easier through effective work practices- Inform, educate and ensure consistency by creating and maintaining procedures and knowledge base documentation- Interact with the latest technology whilst you provide hands-on field support for all of nib's end-user IT hardware and software- Maintain nib's IT Asset Register, ensuring all asset details and licensing are recorded and kept up to date- Use management tools for hardware and software administration and to provide remote assistance, undertake hardware stock control and perform mobile device management
Let's talk about you
We are looking for an IT service desk guru who is passionate about customer service, and ready to become part of a fun, and innovative team.
To be successful you will need:
- Tertiary IT qualification/industry certification and relevant experience in a similar role- Sound knowledge of MS desktop operating environments (Apple experience will also be well regarded), end user hardware/software, peripherals, printers, and communications equipment- Strong customer service experience and excellent interpersonal skills- Demonstrated ability to proactively identify issues and action necessary tasks- A genuine desire to consistently deliver high-quality customer outcomes- Ability to work autonomously as well as in a team environment
Let's talk about working at nib
Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.
Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.