Job Description
As the General Manager, you’ll lead Oaks Darwin Elan Hotel with vision and energy, driving profitability, operational excellence, and unforgettable guest experiences. You’ll inspire a high‑performing team, foster strong stakeholder relationships, and ensure the hotel thrives as a premier destination.
* Drive strategic plans to maximise profitability and achieve EBITDA targets.
* Oversee daily operations, financial performance, and property presentation, including Food & Beverage.
* Manage budgets, cost control, and workforce planning for operational efficiency.
* Implement improvements across front office, housekeeping, and maintenance.
* Lead and develop a customer‑focused team aligned with Oaks Hotels & Resorts’ values.
* Deliver exceptional guest service, addressing feedback promptly and monitoring reviews.
* Build strong relationships with Body Corporate, Owners, and external stakeholders.
* Ensure compliance with licensing, legislation, and health and safety standards.
* Maintain high standards of property cleanliness and presentation.
Qualifications
We’re seeking candidates with:
* 5+ years of senior hotel/hospitality management experience, focussing on operations and profitability.
* Proven skills in budgeting, cost control, and revenue maximisation.
* Strong leadership to recruit, develop, and motivate high‑performing teams.
* Exceptional communication to engage guests, staff, and stakeholders.
* Experience in guest relations and delivering high customer service standards.
* Proficiency in hotel management systems (e.g., CMS, PMS) and P&L analysis.
* Knowledge of Body Corporate and strata management processes.
* Strong organisational and time management skills for multiple priorities.
* Commitment to workplace health and safety compliance.
* Tertiary qualification in Hospitality or Business Management (preferred, not essential).
* Current RSA and relevant certifications (preferred).
* Flexible availability for varied shifts, including weekends and holidays.
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance:
* Career Growth: Learning and development programs to boost your career.
* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
* Global Perks: International accommodation discounts across our hotel brands.
* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
* Experiences: Discounted entertainment and activities.
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
* Generous Leave: Parental and birthday leave.
* Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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