Division/Section: Infrastructure and Operations / Water
Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)
Salary Range: Base Salary $87,024 - $90,825 per annum + super
Location: Townsville Water Building - Garbutt
Application Close: 11:45pm, Tuesday 17 March 2026
Make a real impact on the safety and reliability of Townsville’s water network.
Join a team that plays a crucial role in keeping our community’s water services safe, resilient, and compliant. In this role, you’ll provide essential support across the Water team by ensuring we meet all regulatory, environmental, and safety obligations—from dam safety to our everyday operational practices.
You’ll help shape and maintain our key risk management systems, lead collaborative risk assessments, run workshops, and develop the clear, practical documents our field crews rely on. Your work will uplift our safety culture and strengthen the reliability of critical infrastructure our community depends on.
What You’ll Be Doing
Leading the development and maintenance of risk management systems, including high‑risk functions such as dam safety and environmental compliance. Facilitating risk reviews, group risk assessment sessions, and producing essential Safe Work Method Statements. Preparing and updating major documents including Emergency Action Plans, annual safety plans, and Environmental Management Plans. Supporting the ongoing maintenance of key certifications (ISO 14001, ISO 9001, NATA 17025). Taking an active role in internal and external audits—preparation, participation, reporting, and tracking improvements. Overseeing water compliance reporting and monitoring legislative changes. Updating procedures, operational documents, and technical instructions to ensure best practice. Developing training materials and supporting staff in using risk and compliance systems.
This is your opportunity to contribute directly to the safety, quality, and reliability of essential water services across the region.
What You’ll Bring
In-depth knowledge of quality management systems, including experience with ISO9001, ISO14001, ISO17025 or similar frameworks. Tertiary qualifications in business administration, risk management, project management, or related fields. Extensive experience in process writing, quality control, and risk management within a large, diverse organisation. Strong proficiency across Microsoft Office, including Visio, Project, and PDF Writer. Advanced skills using document management systems such as Paradigm. Demonstrated ability to conduct audits, prepare audit reports, and present findings effectively. A current “C” class driver’s licence.
For Further Information Review The Position Description.
Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.
We have a range of benefits that confirm this commitment:
5 weeks annual leave + 17.5% leave loading 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Annual wage progression Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Access to a range of learning and development opportunities, including on-the-job learning and formal training programs Fitness Passport program offering discounted membership to selected health and wellbeing facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
Contact Person: Ben (Coordinator)
Contact Email: (for position enquiries only)
How To Apply
Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.
For Further Information Review The Position Description.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!
All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact or phone 07 4727 9004 for a confidential discussion.
Welcome to our playground: https://www.youtube.com/watch?v=FoFb5RenZD8
Attachments:
Snr Process and Compliance Off_PD.pdf