Delivering Exceptional Member Experiences
As a key member of our team, you will play a vital role in empowering service and sales consultants to excel. Your expertise will be instrumental in driving continuous improvements in operational efficiency, enhancing service levels, and fostering a positive team culture.
About This Opportunity:
* You will provide tailored solutions for our members, drive operational excellence, and promote high employee engagement aligned with corporate goals.
* Cultivate a collaborative work environment that prioritises the member experience, while consistently meeting compliance and risk management obligations.
* Mentor, coach, and develop your team to achieve exceptional results, focusing on delivering outstanding member service and sales performance across all channels.
Key Qualifications:
* Proven leadership skills in a contact centre environment that foster a positive culture and drive business results.
* Demonstrated ability to effectively manage change and deliver member-first outcomes to meet team targets.
* Strong focus on developing a high-performing team that prioritises the member experience.
What We Offer:
* A dynamic work environment that encourages collaboration and innovation.
* Opportunities for growth and development through training and mentorship.
* A competitive compensation package that rewards excellence and dedication.