Role Overview
We're seeking a dedicated and compassionate individual to join our team as a Care Partner. In this role, you will have the opportunity to make a meaningful difference in the lives of our customers by providing them with personalized care and support.
Key Responsibilities
* Establish strong relationships with customers and work collaboratively with them to achieve their goals and improve their overall well-being.
* Conduct thorough assessments, develop tailored care plans, and coordinate services to ensure seamless delivery of care.
* Collaborate with clinical teams, families, and external providers to deliver high-quality, person-centred care that meets the unique needs of each customer.
* Support customers through periods of change and transition, providing ongoing guidance and assistance as needed.
* Maintain accurate records and contribute to quality improvement initiatives to enhance customer outcomes.
* Identify opportunities for additional services that can enhance customer experiences and outcomes.
Requirements
* Proven experience in community or aged care, including case management and coordinating multidisciplinary care.
* Excellent communication skills and ability to build trust with customers and colleagues alike.
* Strong proficiency in Microsoft Suite and CRM systems, with the ability to learn new technologies quickly.
* Familiarity with funding streams, quality standards, audits, and experience supporting care transitions.
* Exceptional decision-making, problem-solving, time management, and adaptability in fast-paced environments.
* A collaborative mindset and ability to work effectively in a team-based environment.
* Relevant qualifications are desirable but not essential.
What We Offer
We offer a range of benefits to support your career growth and well-being, including opportunities for professional development, flexible working arrangements, and a supportive team culture.
Please note that we are committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all employees.