Posted: 14/03/2025
Closing Date: 31/08/2025
Job Type: Permanent - Full Time
Location: WA Forrestfield
Job Category: Logistics, Supply & Transport
**Company Description**
**Why SCT?**
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:
- Development and growth opportunities
- Employee Recognition and Rewards Programs
- Flexible working arrangements
- Top up of government paid parental leave for the first six weeks
- Grandparent Leave
- Novated leasing and salary packaging
- 24/7 Access to our Employee Assistance Program
- Onsite car park
- Dress for your day policy
To learn more about these initiatives please visit our Careers Page
- In this role, you will liaise with customers regarding freight consignments, manage bookings, resolve inquiries, and ensure a smooth and efficient service. If you have experience in the transport or logistics industry and a passion for delivering excellent customer service, we'd love to hear from you
As a **Customer Service & Bookings Coordinator**, you will play a crucial role in managing inbound and outbound freight bookings while ensuring an exceptional customer experience. You will be responsible for maintaining communication with clients, warehouse teams, and transport managers to align deliveries with operational requirements. Your ability to handle queries, solve problems efficiently, and complete key performance indicators (KPIs) will be essential for success in this role.
**Key Responsibilities**:
Communicate with customers regarding freight bookings, concerns, and inquiries.
Ensure all freight requiring booking slots is scheduled to meet customer timelines.
Maintain open communication across internal teams (customer service, transport, warehouse).
Assist in processing bookings, paperwork, and freight manifests.
Support the resolution of discrepancies related to deliveries.
Ensure compliance with SCT's safety policies and industry regulations.
Identify opportunities for process improvements and assist in tracking KPIs.
**Desired Skills and Experience**:
**Desired Skills & Experience**: