As a seasoned claims professional, you will play a pivotal role in managing property claims from inception to resolution. Your primary responsibility will be to engage with customers through high-volume phone calls and guide them seamlessly through the claims process.
The organisation aims to provide an exceptional customer experience by offering a comprehensive support system that encompasses staff, customers, and the broader community.
Main Responsibilities
* Manage the entire claims lifecycle, ensuring timely and effective resolution of claims
* Respond to a significant volume of calls, delivering outstanding customer service across various touchpoints
* Provide top-notch communication skills to address complex claims issues, fostering trust and confidence with customers
* Review and make informed decisions on claims, adhering to established company policies and procedures
* Maintain a composed demeanor when navigating high-pressure situations, upholding the highest standards of professionalism
Key Qualifications
* Exceptional work ethic and a collaborative mindset
* A strong commitment to delivering exceptional service and making a meaningful impact on customers' experiences
* Excellent computer skills, with proficiency in relevant software and systems
* An ability to thrive in a fast-paced environment, adapting to changing priorities and deadlines
We're looking for individuals who embody these qualities and are passionate about providing world-class service. If you're a motivated and results-driven professional seeking a challenging role, we encourage you to apply.