Supported Independent Living (SIL) House Manager - Full-time
Job Purpose
The SIL House Manager performs an integral role in ensuring the effective operation of our SIL house.
Responsible for the development maintenance and review of individualized support plans in consultation with the customer, their family guardians and key health professionals.
Supporting the team to ensure the provision of quality and compliance for services delivered and customer satisfaction at all times.
This position is available for an immediate start.
Key Responsibilities
Overseeing the day to day operation of the SIL House
Understands customer service needs or preferences ensuring all relevant information is accessible for team members and service providers
Ensures the team provide appropriate information to the customer regarding the service agreement including the customer handbook
Ensures the team develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate in accordance with funding guidelines
Ensure support plans are monitored and reviewed on a regular and ongoing basis and in response to changes in the customer needs
Ensure services are delivered are in line with the person centred and consumer directed principles
Ensure the team assist customers to access other alternative services where the services are no longer meeting their needs
Liaise with relevant community based agencies and service providers to ensure an integrated and cohesive approach to service delivery and the ensure standards are met in accordance with program objectives
Provide advocacy when necessary on behalf of clients
Represent Just Better Care at external forums and meetings
Identify and participate in personal professional development
Ensures all policies procedures and processes are administered in accordance with Just Better Cares Business Operating System
Able to assist with direct customer supports as required
Performs other related duties as required
Meet weekly with NDIS manager and Team Leader
Work in partnership with our participants to support their individual needs in their home and community.
Provide leadership and daily guidance to the support team.
Ensure SIL Staff rosters are in place and that compliance is up to date
Selection Criteria
Sound knowledge and experience across NDIS and SIL / SDA housing.
Experience or a qualification in Community Services Human Services Nursing or equivalent
Current First Aid & CPR
Current and clear NDIS workers screening & Blue Card
Ability to liaise with Health Care Practitioners and Allied Health
Previous experience supervising supporting and training staff
Ability to work flexibly to respond to changing customers need
Experience working within a multi-disciplinary team
Highly developed interpersonal skills with the proven ability to build effective relationships and communicate with a diverse range of internal and external stakeholders.
Excellent verbal and written communication skills
Demonstrated organisational and time management skills
Demonstrated ability to work as part of a team
Able to effectively use the Microsoft suite of products and other required programs relevant to the role
Hold a current open class Australian drivers licence.
Possess a registered & comprehensively insured vehicle
Work in partnership with our participants to support their individual needs in their home and community.
Provide leadership and daily guidance to the support team.
Required Experience: Manager
Key Skills
Crisis Management, Restaurant Experience, Developmental Disabilities Experience, Direct Support, Management Experience, Math, Caregiving, Cleaning Experience, Conflict Management, Computer Literacy, Nannying, Supervising Experience
Employment Type:Full Time
Experience:years
Vacancy:1
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