Join to apply for the Senior Product Designer - CommSee2.0 role at Commonwealth Bank
About the Role
CommSee is Commonwealth Bank's unique core assisted channel platform, empowering over 30,000 bank staff to deliver exceptional services to our customers.
We're embarking on an exciting journey to reimagine the CommSee experience, transforming how we serve our customers now and in the future.
We're seeking an experienced Senior Product Designer to join the CommSee crew.
If you're energized by ambiguity and love turning complexity into clarity, and are equally comfortable running discovery sessions, facilitating workshops, and in the pixels delivering iterative solutions, always asking, "What\'s next?" — we want to hear from you!
You'll balance strategic thinking with hands-on design execution, playing a key role in shaping the product and the broader customer experience.
Our Approach: We\'re building an evolved product-focused way of working across product, design, and engineering.
You\'ll be joining a recently created crew, and play a role in helping to define our methodologies and ways of working.
Key Responsibilities
Own and drive end-to-end product design, from discovery to delivery, with an iterative mindset.
Identify and lead discovery work to uncover problems, define focus and validate opportunities.
Plan, facilitate and playback user research using the right methods for the problem at hand
Collaborate closely with your product trio to identify problems, define direction and scope, and iteratively deliver solutions.
Contribute to evolving our design library and system for consistency, scalability, and efficiency.
Manage communication and stakeholder relationships effectively.
What You'll Bring
Proven experience across the entire product design process (research, discovery, design, delivery).
You're outcome-focused, adaptable, and open to evolving your approach as new insights emerge.
Excellent communication skills and storytelling ability with a true love of collaboration, comfortable sketching ideas with engineers and presenting concepts to stakeholders.
Strong influence skills to drive strategy and outcomes, ensuring our users are always prioritised.
Passionate about data and metrics, and an ability to turn data into action.
Expertise in crafting wireframes, prototypes, and high-fidelity designs using industry-standard design tools (e.g., Figma).
Proficiency in interaction design, information architecture, and testing methodologies.
Ability to think beyond pixels, understanding business priorities, user psychology, and tech constraints.
Passion for staying ahead of design trends, tools, technologies (e.g., AI), and best practices.
Comfortable working autonomously in a fast-paced, evolving environment.
Why Join Us
Be part of a purpose-driven team shaping the future of banking
You'll be part of a highly collaborative, customer-first culture.
You'll have ownership and autonomy to shape the product as a key member of a cross-functional team.
If this role rounds like the next move for you please apply with a CV and a portfolio that showcases end-to-end product design process, craft, outcomes and measurable impact.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
We\u2019re aware of some accessibility issues on this site, particularly for screen reader users.
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 25/09/2025
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Referrals increase your chances of interviewing at Commonwealth Bank by 2x
Get notified about new Senior Product Designer jobs in Eveleigh, New South Wales, Australia.
Mascot, New South Wales, Australia
Sydney, New South Wales, Australia
Parramatta, New South Wales, Australia
We're unlocking community knowledge in a recent way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
📌 Senior Product Designer - Commsee2.0
🏢 Commonwealth Bank
📍 Sydney