Customer Experience Transformation Lead
We are seeking a highly skilled Customer Experience Transformation Lead to spearhead our organisation's CRM implementation. This is an exciting opportunity for a seasoned professional to lead the change management strategy, foster engagement, and drive adoption across the organisation.
* Key Responsibilities:
* Develop and implement a comprehensive change management plan to ensure a seamless CRM transition
* Partner with leaders to build trust and influence at all levels, promoting a customer-first culture
* Design and deliver training, communications, and change readiness activities to support staff
* Collaborate with stakeholders to embed lasting behavioural change across the organisation
About Us:
We are a welcoming community that values diversity and inclusion. Our organisation is committed to fostering a workplace where everyone feels valued and respected. We offer a range of benefits, including flexible working arrangements, free membership to our leisure centres, and access to wellness programs.
Requirements:
To be successful in this role, you will need:
* A proven track record leading change in large, complex projects
* Strong stakeholder engagement and communication skills
* Hands-on experience designing and delivering training and change readiness activities
* A passion for enabling people to embrace change and continuously improve
What We Offer:
We offer a competitive salary, superannuation package co-contribution, and opportunities for professional development. If you are a motivated and experienced leader looking for a new challenge, please apply now.