About us Altitude Hotel Group (MLR) Pty Ltd is a respected player in Australia’s hospitality industry, proudly operating The Sebel Residences Melbourne Docklands – a premium hotel nestled at 18 Aquitania Way, Docklands VIC 3008. Overlooking the scenic waterfront, The Sebel Residences Melbourne Docklands caters to both business and leisure travellers, offering sophisticated accommodation, flexible conference facilities, and personalized guest services. We are committed to upholding the highest standards of hospitality, blending modern comfort with attentive care to create memorable stays for every guest. As we expand our operations and elevate our service offerings, we are seeking a dynamic and experienced Hotel Manager to lead our team and drive operational excellence. About the Role As Hotel Manager, you will be responsible for the overall leadership and performance of The Sebel Residences Melbourne Docklands, ensuring smooth day-to-day operations, exceptional guest experiences, and strong financial outcomes. What you’ll be doing 1. Oversee the end-to-end operations of The Sebel Residences Melbourne Docklands, including managing guest rooms, front desk reception, housekeeping, and conference space, ensuring seamless coordination across all departments. 2. Develop and implement operational strategies to optimize guest satisfaction, drive repeat business, and maintain positive online reviews (e.g., Google, booking.com, Expedia) by proactively addressing guest feedback and resolving complex service issues. 3. Ensure compliance with all relevant Australian hospitality regulations, including workplace health and safety, privacy legislation, and internal policy requirements. 4. Manage the hotel’s financial performance, including budgeting, cost control, purchasing oversight, and revenue optimization. 5. Supervise all room maintenance activities and coordinate with contractors to ensure rooms are maintained in a defect-free condition. 6. Collaborate with the marketing team to align operational plans with promotional activities (e.g., seasonal packages, corporate client events) and provide input on pricing strategies based on market demand and competitor analysis. 7. Liaise with external stakeholders, including corporate clients, suppliers, and building managers across multiple buildings, to strengthen partnerships and support business growth. 8. Oversee security protocols to ensure guest and staff safety, including managing emergency response procedures and coordinating with local law enforcement when necessary. 9. Develop and enhance Front Office staff’s local tourism knowledge, enabling them to confidently assist and guide guests whenever needed. What we’re looking for A Diploma or higher qualification in Hospitality Management, Hotel Management, or a closely related field. Minimum 3 years of senior management experience in the hospitality industry. Proficient English communication skills (spoken and written) – ability to interact confidently with guests, staff, and stakeholders in a professional setting. Strong financial acumen, including budget management, cost control, and revenue optimization, with the ability to analyze operational data to drive decision-making. Exceptional leadership and team management skills – ability to motivate staff, resolve conflicts, and build a collaborative work culture that prioritizes service quality. Excellent problem-solving and decision-making abilities, with a customer-centric mindset and the flexibility to adapt to dynamic hospitality environments (e.g., peak seasons, special events). Experience with Opera Cloud PMS is highly regarded.