Senior Product Designer Full-Time (35hpw) Temporary to June 2028 Salary Range $129,464 - $142,665pa super Location flexible across Revenue NSW offices – Parramatta is where the team is based We are looking for an experienced designer or someone who is ready to step up and develop into a senior role. Revenue Digital Fines and Debts is looking for a Senior product designer to join their growing team. We are embarking on a journey to modernise our legacy systems and technology to build a strong foundation for the future. This is an exciting opportunity to work in Revenue Digital and contribute to our digital delivery vision. As a Senior product designer, you will contribute to shaping the design strategy and vision as we are modernising our legacy systems, ensuring that they meet the needs of our customers while aligning with our business objectives and support the technical roadmap. Key responsibilities: Conduct research to understand diverse user needs, including those of people with disabilities, and incorporate insights into the design process. Advocate for a customer-centric approach by actively contributing across the full product design life cycle — from discovery and ideation through to delivery. Ensure accessibility for users with disabilities by adhering to established accessibility standards and guidelines (WCAG 2.1). Create user personas and journey maps to guide the design process and ensure user-centred solutions. Sketch, wireframe, and prototype design concepts to communicate and test ideas with stakeholders and users. Collaborate with cross-functional teams to ensure design solutions are feasible and align with project goals. Conduct usability testing and gather feedback from users to refine designs and improve the user experience. Create design specifications and documentation to ensure accurate and consistent implementation. Participate in agile development processes to meet design requirements within project timelines. To be successful in this role, you will demonstrate: Understanding of design & accessibility principles, with hands on experience creating wireframes, low fidelity/high fidelity prototypes and user interface designs ready for build. Strong problem-solving skills showcased in a robust portfolio are a must. Proficient in Figma and Miro; knowledgeable in WCAG 2.1 accessibility standards Experience with planning and conducting research, developing personas and user journeys. Ability to work within strict time constraints. Strong communication and collaboration skills, passion for learning, and an open-minded approach required. Familiarity with design governance and systems preferred but not required. What we need from you An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role. You may also bring any portfolios or case studies that demonstrate your relevant abilities. About Revenue NSW Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000 businesses and two million individuals with the NSW Government. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta. Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding: Flexible office location across NSW Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts Accrued Days Off (days in lieu) in addition to Annual Leave Ongoing access to industry approved self-learning tools Career agility including opportunities to work on different programs The opportunity for meaningful work that matters to all of us in NSW Corporate wellbeing programs with access to Fitness passport Further Information Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Bec Conquest via revdigirecruitment@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 10am, Tuesday 30th September 2025 Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process