Support Manager
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* This role is responsible for supporting people with disabilities to live the lives they choose. As a key member of our Service Delivery team, you will play a vital part in delivering safe, high-quality, and person-centred support to customers.
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About The Role
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As a Support Manager, you will lead a team of Support Workers to deliver excellent customer outcomes. You will work closely with customers, their families, and other stakeholders to ensure that support needs are met. This includes:
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* Leading, guiding, and mentoring a team of Support Workers to deliver safe and consistent services.
* Championing customer choice, rights, and wellbeing through a case management approach.
* Building strong relationships with customers, their families, staff, and external supports.
* Creating a positive and connected team culture that supports staff engagement and development.
* Ensuring supports are delivered in line with NDIS Practice Standards and Activ's policies.
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What You'll Need
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* A strong background in disability or community services, with a focus on person-centred and customer-first support.
* Confidence in applying policies, procedures, and support plans to meet individual customer needs.
* Certificate IV in Disability Support, or willingness to work towards the qualification.
* Proven leadership experience, ideally with several years' experience in managing teams, including performance and people management.
* Demonstrated ability to build strong teams and networks, embrace technology, and hold self and others accountable.
* Knowledge of NDIS Practice Standards and Quality & Safeguarding requirements.
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Benefits
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* Salary-sacrificing options up to $18,550 to increase your take-home pay.
* Regular on-call options - penalties apply.
* Options for work-life balance.
* Training through Activ's RTO.
* Various staff benefits from our corporate partners.
* Employee assistance and wellbeing program.
* Free health hotline with unlimited 24x7 confidential health advice for yourself and your adult family members.
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Requirements
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* Valid Driver's Licence.
* NDIS Workers Screening Check.
* National Police Clearance (at our cost).
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