Job Opportunity
As a Quality and Education Manager, you will be responsible for leading the development of quality-focused leadership and coaching within our care home. This role requires expertise in documentation and record-keeping to ensure that high-quality care and services are provided.
Key Responsibilities:
* Develop team members' knowledge and understanding of expectations of practice within the framework of aged care quality standards and their own scope of practice.
* Maintain the Care Home's Plan for Continuous Improvement (PCI) in collaboration with the leadership team, including transferring insights from the Quality Indicator Report and conducting monthly review meetings.
* Ensure Government NQIP program data is submitted in line with Bupa timeframes and analyzed, with any improvements documented and actioned.
* Coordinate and complete all monthly Care Home Audits within the Operations Essential audit program.
* Manage and deliver the highest quality clinical care of residents, including assessment, planning, implementation, and evaluation.
* Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.
Requirements:
* Bachelor of Nursing with current APHRA registration.
* Strong interpersonal and delegation skills.
* A passion for and tailored approach to development, training, and education.
* Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) desirable but not necessary.
* Proven track record in identifying, delivering, and maintaining quality clinical care, coaching & training.
* Demonstrated success in overcoming and managing non-compliance in staff training.
* Ability to foster a team environment and build collaborative relationships.
* Highly effective communication, leadership, and relationship management skills.
* An extensive understanding of Resident Rights, Aged Care Accreditation Standards, and Outcomes.
Benefits:
* Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence.
* Career development; you'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, we grow.
* VIVA Happier & Healthier - our employee wellbeing program. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers.
* Be recognised and rewarded - our recognition and reward program ensures that the gratitude of our residents and their families is passed on to staff who deserve it.
What You Will Bring:
* Passion for improving resident care and experience.
* Effective communication and leadership skills.
* Ability to build strong relationships with colleagues and residents.