Job no:
Work type: Permanent / Full time
Location: Support Office - Docklands
MYER is looking for an Engagement Design Lead who will be responsible for using a data-driven approach to support the design of Myer’s customer‑focused content, audience, and offer strategy. Reporting to the Senior Manager Engagement Design, this role plays a critical part in driving key commercial metrics and ensuring alignment with Myer’s overarching customer strategy.
About the role:
- Support the development of the audience, content, and offer strategy to drive customer engagement and commercial outcomes.
- Oversee personalised campaigns across eDM, App, and SMS, ensuring accuracy and timeliness.
- Apply a test‑and‑learn approach, using data and insights to continuously refine and optimise performance.
- Develop reporting frameworks to track impact and share results with senior stakeholders.
- Collaborate within and across the Customer team to ensure alignment and smooth program delivery.
About you:
- Minimum 5‑7 years’ experience in a similar role, with a solid background in Campaign Design.
- Strong analytical skills with the ability to leverage data to drive decisions and measure impact.
- Deep understanding of customer experience metrics, including LTV, churn, and other engagement indicators.
- Excellent leadership, communication, and collaboration skills, with a track record of leading cross‑functional initiatives.
- Bachelor’s degree in Marketing, Business, or a related field.
- Understanding of marketing automation tools and platforms, including familiarity with CRM and customer data platforms.
- Strong project management and cross‑functional skills with ability to manage, prioritise, implement, and analyse various initiatives in fast‑paced environment, often simultaneously.
- Demonstrated experience in creating, disseminating, and presenting key business insights and/or strategy initiatives clearly and concisely to various stakeholders, including senior management.
- Strong financial acumen with ability to build and communicate financial business cases to support initiatives.
- Ability to influence with authority and manage senior stakeholders to drive change and bring multiple partners and stakeholders to a unified consensus.
Benefits to you:
- Generous team member discounts on all Myer products, including team‑member exclusive discounts.
- Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
- A supportive leadership and team network to set you up for success.
- Career growth and succession opportunities across the business.
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
Applications close: 25 Nov 2025 AUS Eastern Daylight Time
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