Who we are Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 4000 team members, consistently strive to make a difference in the communities we serve. Overview of our role New permanent role as the Applications Support Analyst - Business & Cloud Systems, you'll be a collaborative partner for our cloud application users. You’ll help keep our systems stable and reliable by responding to issues, monitoring performance, and guiding key application updates. You’ll build strong relationships with stakeholders, improve processes, create helpful documentation, and deliver approachable training. You’ll also assist with cloud integrations using JavaScript and API tools. We’re looking for someone who communicates openly, solves problems with care, and brings a customer‑centred mindset. Experience with Field Service Management platforms (like IFS, Salesforce Field Service, or ServiceNow) is a plus. Travel to operational depots across the ACT and Victoria may be needed to support training, deployments, and onsite engagement. A little about you Primary contact for Level 1 and Level 2 application support, troubleshooting issues and coordinating resolutions. Practical experience with cloud-based systems, including configuration, basic administration, and onsite development support. Skilled in monitoring performance, managing incidents, and maintaining system stability and user satisfaction. Strong stakeholder engagement skills, supporting clear expectations and effective requirements gathering. Confident communicator across technical and non‑technical audiences, including leading UAT and validating solutions. Experienced in delivering user training and driving continuous improvement to enhance efficiency and service quality. Qualifications / certifications & Skills Bachelor’s degree in IT, Business, or a related field, with 5 years’ experience in Application or Business Analysis. Strong background in application and operational support, including cloud-based systems and client-side development (e.g., JavaScript, .NET, APIs). Experience with Field Service Management (FSM) platforms such as IFS, Salesforce Field Service, or ServiceNow (highly desirable). Solid understanding of IT/digital systems, application lifecycle management, and ITIL practices. Excellent analytical, problem‑solving, documentation, and communication skills for both technical and non‑technical audiences. Familiarity with Waterfall and Agile methodologies (Jira, Confluence, ServiceNow) and a commitment to continuous improvement. Why you should come and work for us Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace flexible work arrangements, empowered to work your way & agile additional leave benefits! reproductive leave benefits primary & secondary parental leave & well-being and family support benefits numerous career development pathways yearly financial support to upskill generous $$$ employee referral program empowering you within a fun, diverse and inclusive culture group benefits galore for all employees! genuine focus on work / life balance We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. Recruitment Process During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.