Job Description Building effective business relationships with key clients and travel agents through the delivery of outstanding customer service, whether over the phone, email or face-to-face Use the hotel systems to process and input group reservations in an accurate and efficient manner Maintain a positive selling approach to maximise yield in both occupancy and rates Produce and distribute rooming lists and confirmations as required and maintain regular communication with clients Undertake all group reservation tasks such as actioning releases and loading rooming lists for multiple properties Utilising your strong relationship and administrative skills, you will collaborate with other departments to build and maintain partnerships with our existing and potential clients to drive results