Join to apply for the
Customer Service Representative
role at
Suncorp Group
.
We're seeking passionate individuals to join our team as an Apia Specialist starting on 3 December ****. As an Apia Specialist you will connect our customers to the products and services that meet their needs and lifestyle, helping them protect today and tomorrow.
These permanent, full-time roles offer 37.5 hours per week across Monday to Friday with a start window of 8:00 AM–11:00 AM (7:00 AM–10:00 AM DLS). In addition, you will benefit from a 7-week, full-time onsite training program. Following training and a successful probation review, you may work from home, with a mandatory onsite requirement of one day per week.
What You'll Do
Take inbound calls regarding multiple insurance products.
Provide information on the products available and identify the appropriate policy to meet customers' requirements.
Deliver a seamless customer experience on various insurance products that provide value to our customers.
Achieve customer sales and service targets set for all customer segments.
What We Can Offer You
Salary: $60,******+ plus 12 % super plus performance-based incentives.
Employee discounts and rewards – exclusive offers from more than 400 Australian retailers and across Suncorp brands.
Study support – external learning support for eligible employees.
Parental leave – 20 weeks for primary carers.
Wellness – health-insurance discounts, gym-membership plans, and other wellbeing initiatives.
Specific benefits may vary depending on role, level, and location. For more information on our employee benefits, Click Here.
What You'll Bring
Exceptional customer-service skills, face-to-face or over the phone.
Ability to connect with customers and lead great conversations to provide the right solutions.
Effective interpersonal and communication skills, both written and verbal.
Problem-solving and negotiation skills.
Good computer literacy and navigation skills with experience working with multiple systems.
Prior experience in sales or knowledge of the sales process is desirable.
Shift & Hours
Mon–Fri, 37.5 hours, start window 8:00 AM–11:00 AM (7:00 AM–10:00 AM DLS).
Training Period
Successful candidates undertake a 7-week full-time training program, Monday to Friday, 8:30 AM–4:30 PM, commencing Wednesday 3 December, onsite at our Townsville office.
Work From Home Requirements
Home phone line
Internet connection
Company-issued laptop (usable at home or office)
Keyboard, mouse, computer screen, required cables/dock
Ergonomic setup with desk and chair in a quiet, private space.
Why you'll love working with us
At Suncorp, our purpose has been at the core of our business for over 100 years. We deliver exceptional experiences, protect what matters, and care for others. Our culture is customer-obsessed, innovative, and performance-driven, fostering diversity, inclusion, flexibility, and career development.
Chase the sun, apply online today
We believe in a diverse, talented, and passionate workforce. If you need support or adjustments to participate equitably in our recruitment process or workplace, contact
for a confidential conversation.
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