This is a full-time role working within our sales team. You will be eager to learn on the job, gain essential industry knowledge and skills, and build strong working relationships with our customers and in-house teams.
The key responsibilities for this position are:
* Manage incoming phone calls, communications and emails
* Process sales orders and quotations
* Act as a liaison between customers and the sales team, addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction
* Maintain accurate and up-to-date records of sales transactions, customer interactions and other relevant data
* Work closely with sales representatives, providing administrative support and ensuring a seamless flow of information between various departments
* Contact customers with dormant or low-yield accounts
Skills and experience required:
* Previous experience working in a customer service/sales environment
* A strong desire to achieve customer satisfaction
* A high level of accuracy and attention to detail
* Well-developed IT skills, using Microsoft Office products and ERP systems
* Confidence in dealing with people both face to face and on the phone
* Initiative, drive and a willingness to be an active member of the team
* Strong communication, interpersonal and presentation skills
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