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Service Designer
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Opportunity
Our Federal Client is seeking multiple talented Senior Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience. This is part of a 5-year reform program driven by changes in legislation impacting people, process and technology.
Opportunity
Our Federal Client is seeking multiple talented Senior Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience. This is part of a 5-year reform program driven by changes in legislation impacting people, process and technology.
The team works to improve processes and standard operating procedures through re-engineering and continuous improvement approaches, utilising service design approaches like Co-Design, Double Diamond, HCD and Design Thinking.
Salary And Benefits
Melbourne (Richmond) or Geelong location, other locations nationally will be considered
$600 to $675 per day inc super (circa $155K pack p.a.)
Long-term, rolling engagement
Flexible work arrangements (1-3 days in office)
Key Responsibilities
Collaboratively work on the execution of a road map of design-led initiatives that will enable the service outcomes of the program, including the research, analysis and identification of service challenges and opportunities, envisioning new service concepts and planning a program of work
Envision and communicate service concepts that illustrate all components and touch points of a recent or enhanced service, leveraging contemporary design methods such as Human-Centred Design
Quantitative and qualitative User Research to develop current and future-state service enhancements
Journey mapping, business process mapping, design briefs, acceptance criteria, personas
Co-Design and facilitation with internal staff, external Participant and Community Groups, Partners and NFP's and both federal and state government departments
Blue-sky thinking and approach to re-engineering
Mentoring and leading 1 or more mid level Service Designers
Take the lead on service design projects within large program
Key Requirements
Practical Service Design experience not just theoretical
Understanding of Double Diamond, Co-Design, HCD
Blue-sky thinking, unpack problems using quantitative and qualitative research
Experience leading service design projects, mentoring and leading other Service Designers (1-5).
Government, health, disability, health insurance, superannuation, social services, education or blend of consulting and client side
Flexible and ability to work in ambiguity and change
Advocate for Participants with Accessibility appreciation
Preference for observed or lived experience with disability or values alignment – identify/experience with a social cause
Experience in low-maturity Agile and continuous improvement mindset
Good project governance
Tools – JIRA, Sharepoint, Powerpoint and design and research tools like Qualtrics, Miro or Creately
Visual Design skills, nice to have
Please note: proof of Australian Citizenship is mandatory to clear federal background checks.
Apply
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Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Job function
Design, Art/Creative, and Information Technology
Industries
Staffing and Recruiting
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