**About the business**
Radisson on Flagstaff Gardens is currently looking to for a part
- 184 well-appointed guest rooms
- Located just minutes from Flagstaff Station and the Queen Victoria Market
- Rooftop gymnasium
- 24-hour reception desk and concierge
- 24-hour room service
We are committed to building meaningful, personal relationships with guests and have a **Yes I Can!** attitude to ensure the satisfaction of every guest. Radisson features solutions that are empathetic to the challenges of modern travel, including the 100% Guest Satisfaction Guarantee
**About the Role**:
- Records reservation information accurately
- Responds to all queries in a professional and friendly manner
- Ensure all reservations and enquiries are responded to within 24 hours
- Maintains all correspondence as per brand standard
- Utilise suggestive selling techniques as appropriate
- Adhere to rate control procedures based on availability and forecasted occupancy
- Provides feedback to Revenue Manager on ways to increase sales and suggestions for improvement and enhancement to departmental systems
- Workhours can be flexible during business hours throughout the week, however Monday and Friday availability is essential
**About You**:
- Passion for customer service
- Readiness to deliver the Radisson 'Yes I Can' service
- Ability to work within a fast-paced setting
- 12 months Reservations OR Front office experience
- Opera experience is essential
**Culture and Beliefs**
At Radisson Hotel Group we believe success starts from inside our organization with our greatest asset**:our talent.**
With our workforce driven by voices of people from different backgrounds, personalities and points of view across the global workplace, **we strive to create a place where everyone can express their authentic selves**, seize opportunities, make decisions and resolve conflicts.
Diversity & Inclusion at Radisson Hotel Group brings to life our programs and practices that enhance our Workforce, our Workplace and the Marketplace.
**We open our arms to you and welcome you to join us in this effort.**
**Job Types**: Part-time, Permanent
Pay: $25.00 - $35.00 per hour
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
📌 Part-Time Reservations Agent
🏢 Radisson on Flagstaff Gardens
📍 Melbourne