Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team.
As part of our Concierge team you'll provide on-the-ground support to both internal and external stakeholders delivering a positive and proactive service from first contact through to service delivery helping NDIS participants get more out of life today.
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We have an opportunity for an experienced person to join our team located in Norwood.
This role will see you working from the office.
Responsibilities
Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services.
Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.
Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
Manage funding requests to ensure NDX funds are available and used appropriately.
Maintain accurate case management records documenting all plans progress communications and interactions.
Qualifications
Understanding of person-centred practice NDIS principles and disability service standards with experience in the NDIS and / or disability sector.
Experience in intake case management or similar client-facing roles.
Strong customer engagement communication and negotiation skills with a commitment to high-quality tailored service.
Ability to work independently manage priorities meet targets and adapt to changing environments.
Proficient in Microsoft Office and database systems with the ability to work within prescribed systems and processes.
Holds NDX Worker Screening Clearance and Working with Children Check (or willing to obtain).
Additional Information :
If this sounds like you click on the Apply button or contact Lisa Hodge onor
Not ready to apply You can clickhereto add me on LinkedIn or send me a message.
You are welcome here.
Our fast-growing team of more than **** people around Australia represent a huge array of life experiences skills and ways of thinking.
We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Key Skills
CCTV
Federal Agencies
Customer Service
Clearance
Facility
Suspicious Activity
Property Damage
Public Safety
Daily Operations
Professional Development
Access Control
Communication
General Public
Procedures
Powerpoint
Remote Work: No
Employment Type: Full-time
Experience: years
Vacancy: 1
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