Role Overview
We are seeking a highly skilled Motor Vehicle Recovery Professional to join our team. This role is perfect for someone who is focused, results-oriented, and passionate about providing excellent customer experiences.
Key Responsibilities:
* Manage motor recovery claims to maximize outcomes.
* Investigate liability and identify recovery opportunities from third parties and their insurers.
* Negotiate settlements and pursue recoveries through direct contact, legal channels, or external providers.
* Communicate clearly and professionally throughout the recovery process.
* Monitor recovery performance and contribute to continuous improvement initiatives.
* Evaluate all claims in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
* Collaborate with colleagues and contribute to a supportive team environment.
* Deliver service that consistently exceeds member expectations.
Required Skills and Qualifications:
* Experience in recoveries, debt collection, or claims handling.
* A strong understanding of motor vehicle liability principles.
* Excellent communication, negotiation, and dispute resolution skills.
* High attention to detail and the ability to make informed decisions based on evidence.
* Empathy and professionalism when handling challenging conversations.
* Self-motivated and capable of working independently.
* A team player who actively supports and uplifts others.
* Previous experience in the motor insurance industry (highly regarded).
* A genuine commitment to putting members at the heart of everything you do.
Benefits:
* A workplace culture where our people feel valued, respected, and empowered.
* Flexible work arrangements that meet your work-life commitments and support wellbeing.
* Be part of a purpose-led organisation that gives back to the community.
* An environment that values ongoing career development.
* Free Roadside Assistance and discounts on RAC products and services.