Heidi is on the lookout for a strategic Enterprise Customer Success Manager based in Sydney to lead complex customer relationships for large hospital systems. This role requires managing the entire customer lifecycle from pre-sales to renewal while building trusted relationships with C-suite stakeholders.
Key responsibilities include driving multi-site implementations, engaging in pre-sales activities, and translating data into actionable insights. We're looking for candidates with significant experience in SaaS and a track record of enterprise account management.
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