Desktop Support Engineer
The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in technical support. This role requires the ability to prioritize tasks, work autonomously, and maintain a high level of professionalism. As a Desktop Support Engineer, you will be responsible for providing comprehensive technical assistance to clients, including hardware and software troubleshooting, remote support, and service delivery.
About the Role:
This is an exciting opportunity to join our team as a Desktop Support Engineer. The successful candidate will be responsible for ensuring that all aspects of desktop services are delivered to a high standard, aligned with our customers' business requirements. You will provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment, and relocation services. This is an onsite role located in Newcastle, and eligibility requires Australian citizenship and an AGSVA Baseline clearance.
Key Responsibilities:
* Providing technical support to clients in a fast-paced environment
* Assisting new users with IT hardware collection and setup
* Ensuring new equipment is up-to-date and deployment-ready prior to release to customers
* Recording client contacts in the ITSM tool
* Maintaining customer infrastructure as directed
* Initiating and driving service and process improvements
Requirements:
To be successful in this role, you will require:
* Exceptional customer experience skills
* Able to prioritize work to ensure SLA achievement
* Sound knowledge of laptops, desktop PCs, printers, media, and audio-visual equipment and mobility devices
* Excellent verbal and written communication skills
* Ability to articulate technical information to the target audience
Benefits:
We offer a range of benefits, including social events, chill-out spaces, remote working, flexible hours, and professional development courses. Our people-first approach ensures you'll feel valued and supported throughout your career. We're committed to creating an inclusive and welcoming workplace for everyone, where everyone feels supported and empowered to contribute their best work.
What Sets Us Apart:
We operate at the forefront of technology, helping large enterprise organizations explore possibilities and solve their greatest challenges. Our agile structure allows us to respond quickly to changing requirements, making us a dynamic and exciting place to work.