Operations Manager
Job Overview:
Harvey Norman is seeking a highly organized and proactive Operations Manager to lead and streamline operational processes while delivering great service. The successful candidate will oversee day-to-day store operations, manage freight, coordinate online sale deliveries, and ensure timely and accurate handling of stock movements and logistics.
Key Responsibilities:
* Oversight of daily store operations for efficiency and compliance
* Freight management and coordination of online sale deliveries
* Liaison with suppliers and customers regarding faulty product returns and resolutions
* Maintenance of operational standards and support team performance
* Implementation and monitoring of processes for continuous improvement
Requirements:
* Excellent time management and multi-tasking skills
* Basic knowledge of technology and systems used in retail operations
* Highly motivated and results-driven individual with outstanding communication skills
* Ability to work in a team environment and lead by example
* Strong organizational skills and ability to work with minimal supervision
* Excellent verbal and written communication skills
* Ability to resolve customer complaints quickly and professionally
* Flexibility across retail trading hours including weekends, public holidays, and late-night trades
What We Offer:
* Generous staff discounts
* Attractive commission-based structures
* Fantastic incentive-based promotions
* Career progression opportunities with a wide support network for professional development
* A positive and flexible work environment where good performance is recognized and rewarded