Technical Support Engineer (Expression of Interest)Join to apply for the Technical Support Engineer (Expression of Interest) role at HumanforceTechnical Support Engineer (Expression of Interest)Join to apply for the Technical Support Engineer (Expression of Interest) role at HumanforceGet AI-powered advice on this job and more exclusive features.Work options: HybridWe are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.Who are we?Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.Who You AreAre you passionate about technology, love solving problems, and enjoy helping people? At Humanforce, we’re always on the lookout for talented individuals to join our Support team.You're curious, motivated, and eager to grow your technical skills. You’re confident speaking to people, love uncovering what makes them tick, and enjoy being the go-to person who helps solve problems and improve experiences. Most importantly, you thrive in a collaborative environment where success is celebrated and support is always at hand.Please note: This is not an open position at this time. By expressing interest, you are indicating interest in potential future opportunities within our Customer Experience team.What You Will DoTechnical Support: Provide responsive, high-quality support to customers using the Humanforce platform, resolving technical issues efficiently and professionally.Issue Resolution: Troubleshoot software problems, investigate root causes, and clearly communicate solutions in a way that’s easy for users to understand.Customer Coaching: Identify opportunities for client upskilling and deliver helpful guidance to ensure users get the most out of Humanforce.Collaboration: Work closely with internal teams to escalate complex issues, share insights, and continuously improve the support experience.Product Testing: Assist in verifying product issues or changes to ensure optimal client outcomes.What You’ll NeedWorking knowledge of Windows OS, Android/iOS, and web browser environmentsStrong skills in web browser troubleshooting toolsUnderstanding of databases and experience writing queries with Microsoft SQL ServerFamiliarity with network protocols (e.g. TCP/IP, HTTP, TLS/SSL, RDP, SMTP)Knowledge of file transfer protocols such as sFTPExperience with remote access tools like ConnectWise Control or TeamViewerComfort with supporting web-based applicationsSome ‘nice to haves’Experience with Workforce Management (WFM), HCM, or Payroll software is a plusNot sure you meet all the requirements? If you tick 8 out of 10, we still want to hear from you. We value potential and are here to support your growth.Our valuesWe are boldWe are all inWe are customer obsessedWe do what we sayWe are good humansOur approach to flexibilityWe are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.BenefitsA flexible working environmentThe opportunity to be part of a fast-growing tech companyA focus on development with access to Go1 learningPaid parental leave and Quarterly Wellbeing DaysEmployee talent referral scheme (know great people, be rewarded)A fun and friendly culture working with passionate and talented peopleA work environment where you can genuinely improve the world of work!We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Humanforce by 2xSign in to set job alerts for “Technical Support Engineer” roles.Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$65,000.00-A$68,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$85,000.00 1 day agoSydney, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia A$90,000.00-A$100,000.00 1 day agoHomebush, New South Wales, Australia A$27.00-A$30.00 1 month agoTechnical Support Specialist Exec SupportSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSutherland, New South Wales, Australia 3 days agoMascot, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$200.00-A$300.00 1 day agoSydney, New South Wales, Australia 21 hours agoWe’re unlocking community knowledge in a new way. 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