Company Description
**"Hospitality is a work of Heart"**at Accor, The Fragrance Group has a perfect opportunity for a **Multi-Hotel Reservation Agent**to join our amazing team. The Portfolio consists of the Mövenpick Hotel Hobart | Mövenpick Hotel Melbourne on Spencer | ibis Styles Hobart | Novotel Devonport | Novotel Perth Murray Street.
Based at the Mövenpick Hotel Hobart, this multi-hotel role forms part of our Reservations team, supporting multiple hotels across Tasmania, Melbourne and Western Australia.
**Join us, and become a Heartist®**
**Job Description**:
Due to growth within the portfolio, this is a new position within the team, reporting to Portfolio Reservations Manager, you are often the first point of contact for our guests who will:
- Use the hotel systems to process and input all reservation types in an accurate and efficient manner
- Maintain a positive selling approach to maximize yield in both occupancy and rates
- Respond to guest calls according to hotel policy and ensure an outstanding guest experience
- Ensure the arrivals list is checked daily to display the correct rate and market codes
- Ensure accurate data is recorded for all reservations
- Recommend property facilities and assist guests with information and special requests
**Qualifications**:
- Previous experience in a similar role preferred
- Possess strong organisational skills and ability to prioritise workflow and workload individually and across the team
- Flexibility to work varied shifts, including weekends
- An outcome-driven approach to performance and results
- A natural ability to build and maintain internal and external client relationships
- Prior experience working with Opera Cloud and RESAweb is advantageous
Additional Information
- Discounts including accommodation and dining from day 1!
- Fantastic learning, development, and career opportunities within Accor.
- Make an impact, grow your career, and be a part of the global hospitality success story.
- Be a part of a dynamic hotel environment with a supportive and fun team
**_ Please note, that you will require full working rights in Australia to be eligible for this position._