Key Position Overview
The hotel is seeking a professional and detail-oriented Night Receptionist to join its Front Office team.
Primary Responsibilities
* Conduct efficient check-ins and check-outs for guests arriving or departing during the night shift, ensuring timely processing of guest transactions.
* Perform nightly audits to verify accuracy in financial records and reconcile all hotel transactions.
* Prepare and distribute detailed reports summarizing hotel operations during the night shift, providing key insights for management.
* Respond promptly to any emergency situations or security issues that may arise, maintaining a safe and secure environment for guests.
* Collaborate with other departments to ensure seamless communication and transition between shifts.
* Assist guests with all enquiries and provide accurate information about Hotel facilities and features, promoting excellent customer service.
* Support in maintaining a secure and welcoming atmosphere for guests.
Requirements:
* Strong communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
* Excellent organizational and time management skills, with the capacity to multitask and prioritize tasks efficiently.
* Ability to maintain confidentiality and handle sensitive information with discretion.
* Proficiency in using various software systems and technologies, with adaptability to new systems and procedures.
* Flexibility to work varied schedules, including nights, weekends, and holidays, as required.
Benefits:
* Competitive compensation package, including base salary and opportunities for bonuses and incentives.
* A comprehensive benefits program, including health insurance, retirement savings plan, and paid time off.
* Opportunities for career growth and development, with training and support to help you succeed in your role.
Additional Information:
* Hotel location: [insert location]
* Work schedule: variable shifts, including nights and weekends
* Application instructions: apply online through our website