**About the Organisation**
- Mister Minit_ started from humble beginnings in 1957 when they launched their first 'Heel Bar' in a Brussels department store in Belgium. The fashion of the day was stiletto heels that broke by the thousands on the cobblestone streets.
In 1967 they established operations in Australia and have since grown to 350+ stores across Australia and New Zealand, Singapore and Malaysia excelling in the services of Shoe Repair, Key Cutting, Engraving and Watch Service.
- Mister Minit's_ future will be continually driven by their vision 'By fixing people's problems we will be the most trusted brand in households and personal services throughout Asia and the Pacific.
We are currently looking for an experience Shop Manager to oversee two of our stores in Perth, WA.
**Reporting to the Area Manager, the primary responsibilities are**:
- Maintaining key relationships with Area Manager, Support office team, Retail Center Managements & other stores within the retail centers.
- Interviewing and selection of shop members and supervisors.
- Rostering including all breaks in accordance with company policy.
- Overseeing the performance and quality of services provided by each shop members.
- Reviewing the sales performance of shop(s) services and product turnover volume - Recommend and undertake repricing valuation or further promote & market underperforming services and products in accordance with market sentiment and profit margins.
- Reporting and recommend sales and marketing initiatives.
- Recommend staffing and seasonal promotional budget.
- Monitor inventory and supplies to ensure each shop do not undergo any shortages.
- Liaising with suppliers and Franchise office for stock ordering and any relevant matters.
- Ensure all shop members are aware and in compliance to occupational health and safety regulation as well as Mister Minit's internal workplace safety and procedure policies.
- Dealing with escalated customer queries and complaints.
**As when required**:
- Coaching and support for incoming & new franchise owners to achieve overall financial targets and operating standards in accordance with Mister Minit's Company Policies and Procedures
- Customer service providing sales and quotation to customers.
- Undertake shop services as when other shop members are occupied.
**Requirements**:
- Qualification - Diploma of Business / Management or higher.
- Relevant experience - Minimum 3 years retail management.
- Track record of leadership and management skills is required.
- At least one trade knowledge and experience of our provided services is highly preferred.
**Salary**: $62,000.00 - $72,000.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)