Support at Home Care Partner Sydney | Full time Make a real difference supporting older Australians to live well at home. Lumia Care is seeking a Support at Home Care Partner to coordinate high-quality, participant-centred in-home care under the new Support at Home Program. This is an autonomous, detail-driven role for someone who thrives on coordination, communication, and building trusted relationships with participants, families, and providers. You'll play a key role in ensuring care services are delivered smoothly, respectfully, and in line with funding, legislation, and quality standards. About the role In this role, you will coordinate and support the delivery of in-home services for older Australians with Support at Home funding. Working closely with Care Partners, clinicians, and external providers, you'll ensure participants receive timely, appropriate services while maintaining clear communication and strong documentation. You'll work independently while being part of a collaborative aged care team that values dignity, choice, and independence for every participant. Key responsibilities - Act as a positive and professional point of contact for participants, families, service providers, and internal teams - Provide administrative support across the Support at Home program, including correspondence, documentation, and enquiries - Coordinate referrals to allied health and third-party providers under the direction of the Aged Care Manager and Care Partner - Order goods, equipment, and home modifications, including obtaining quotes and following up delivery - Liaise with GPs and health professionals to obtain required clinical documentation in line with privacy legislation - Monitor participant needs, update Help Plans and individualised budgets, and ensure services remain within allocated funding - Accept referrals via My Aged Care, complete onboarding, and register participants in PRODA - Conduct monthly check-in calls with participants or authorised representatives - Manage compliments, feedback, and complaints, including investigation, resolution, and escalation where required - Support quality improvement initiatives and contribute to accreditation and compliance activities - Assist with onboarding, exiting, and archiving participants across systems What we're looking for - Strong verbal and written communication skills with a warm, professional approach - Excellent organisation and time management with strong attention to detail - Confidence working autonomously while collaborating effectively with a multidisciplinary team - Ability to manage sensitive conversations with diplomacy and professionalism - Strong systems capability and confidence learning new platforms - Proficiency in Microsoft Word, Excel, and PowerPoint - A proactive mindset with the ability to problem solve and take initiative Experience in aged care, community services, or health administration will be highly regarded, particularly experience working with My Aged Care, PRODA, or funding-based care models. Why join Lumia Care - Purpose-driven organisation making a genuine impact in the community - Supportive, values-led team culture - Opportunity to grow with the expansion of the Support at Home Program - Meaningful work that supports dignity, choice, and independence for older Australians If you're organised, compassionate, and enjoy coordinating care that truly makes a difference, we'd love to hear from you.