Job description:
Our client is a leading utilities company and largest ASX listed owner, operator, and developer of renewable energy generation in the country, focused on delivering new, innovative and integrated offering to meet the changing needs of customers in an ever-changing utilities workplace.
We are currently seeking Customer Service Representatives for great permanent opportunities within their Customer Solutions Department.
About the Role
You will be responsible for managing a variety of inbound customer enquiries. You will organise payment arrangements for customers, provide solution-based sales products that best fits the customer needs (where appropriate) and generally provide our customers with a great experience when they call.
Handling a variety of customer enquiries, with a focus on Customer satisfaction.
Solid communication skills and a good understanding of customer needs.
Solution based selling, via cross selling and value adding
Managing and maintaining customer accounts, with a focus on accuracy and attention to detail.
KPI’s, meeting and exceeding set targets continuously.
Availability to work on a rotational roster between 8am - 8pm Monday to Friday and rostered between 8am - 4.30pm on Saturdays.
Start date 19th June
What We Are Looking For?
An empathetic, resilient, and motivational approach to provide customer centric solutions
Positive attitude and a willingness to learn
A genuine desire and ability to find a solution for every customer on every call through sales and service.
A desire to partner with your customers to find the best solutions for them.
Robust negotiation skills and motivation to achieve call objectives
Availability to attend assessment centre (if successfully shortlisted) dates TBC - late May/early June
What’s in it for you?
An incredible team of passionate people
6 weeks of training and ongoing support
Unbeatable discounts on your electricity and gas
Established Internal Diversity networks to join such as the Shine Network (LGBTI) AGL Equality (Women in leadership, Disability, and Indigenous programs).
Long term career development opportunities
Note: You may be required to provide evidence of your COVID-19 vaccination status.
📌 Customer Service Representative Call Centre Adelaide
🏢 DFP Recruitment Services
📍 Adelaide