Job description
Agency Department of Tourism and Hospitality Work unit Commercial Partnerships
Job title Customer Service Coordinator Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $88,297 - $92,687 Location Darwin
Position number 11977 RTF Closing 22/02/2026
Contact officer Monica Lam, Manager on or
About the agency Apply online APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Primary objective
To coordinate and provide administrative support for the delivery of customer service to visitors and commercial operators
in NT parks and reserves, including the maintenance of data management, digital platforms, such as the online booking
system, and other client services that support the business operations of NT Parks and Wildlife.
Key duties and responsibilities
1. Identify and exemplify best practice in customer service and advice to the general public relating to visitation and
operations within NT Parks and Reserves.
2. Provide support to the Customer Service Manager and Commercial Partnerships Manager.
3. Participate with the implementation and updates of digital platforms, including attending to basic IT issues.
4. Support and oversee the functions of customer service and be a key contact across Parks and Wildlife for the operational
aspects of the NT Parks online booking system and other services.
5. Ensure continued, timely access to online systems including training of other NTG staff and private stakeholders in
relation to using digital platforms.
6. Assist in the preparation of briefing material and data analysis for reporting.
Selection criteria
Essential
1. Demonstrated experience in a front-line customer service role with strong communication skills to convey information
with a diverse range of people and cultures and the ability to successfully negotiate difficult situations.
2. High level of oral and written communication skills including the ability to interact effectively with people of diverse
cultures, strong conflict management skills and the capability to prepare written material including briefings, letters and
reports.
3. Identify staff and stakeholder development requirements and deliver training to meet the individual and organisational
goals.
4. A proactive 'can do' attitude demonstrated by the ability to successfully work under pressure and within tight timeframes,
positively embrace, adopt and meet the challenges of a changing environment.
5. Ability to interact as an engaged, effective team member to work both autonomously and collaboratively in a flexible and
responsive manner to support team objectives.
6. Proven ability to coordinate and prioritise workloads to achieve positive outcomes, while consistently maintaining a high
standard of confidentiality and ethical conduct.
7. Demonstrated well-developed computer skills including ability to use databases and critically analyse data to prepare
reports plus experience in receiving and processing electronic financial transactions.
Desirable
1. Good understanding of the Northern Territory Parks and Reserves and the tourism industry.