Job Title: Senior Customer Service Manager
The South Australian Public Advocate promotes the rights and interests of people who need assistance with decision making.
The Team Leader, Customer Service is responsible for managing the Customer Service Team and providing quality administration and support to the guardianship staff at the Office of the Public Advocate.
Key Responsibilities:
* Provide leadership to the Customer Service Team
* Coach and provide feedback to team members
* Monitor performance and deliver key performance indicators (KPIs)
The role involves monitoring performance, managing escalated matters and identifying areas for improvement to ensure the delivery of customer service excellence.
Required Skills and Qualifications:
* Excellent leadership and management skills
* Strong customer service focus
* Ability to work collaboratively with a diverse range of stakeholders
* Highly developed problem-solving and analytical skills
Benefits:
* Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply
* Flexible working arrangements available
Other Requirements:
* Current Australian driver's license
* Ability to work in a diverse and inclusive work environment