HLB Mann Judd is a leading, award-winning chartered accounting and advisory firm based in Sydney. Known for being a people-focused and mid-sized practice, we offer a broad range of services including audit & assurance, wealth management, tax consulting, and advisory services for private companies, family businesses, not-for-profits, and individuals.
As a proud member of HLB International – the 8th largest global accounting network – we leverage local expertise and global resources to meet client needs, with over 46,755 professionals across 157 countries.
Recently, we were recognized as the Best Accounting & Consulting Services Firm at the 2025 Client Choice Awards. These accolades reflect our commitment to delivering exceptional service through our talented team.
The role:
Our Sydney office is made up of 200 people including 21 partners and are looking for an enthusiastic individual, with a strong work ethic that loves learning new technologies to join our Shared Services team as an Service Desk Analyst. This is a full-time position in our Sydney office.
Your day-to-day will have you provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.
Responsibilities:
* Provide a mixture of Level 1 and Level 2 service desk support
* Understanding of end user support and escalation processes.
* A good general knowledge of technical infrastructure including Windows 10/11 and M365
* Imaging and setup of laptops for users
* Providing technical support for Windows OS, MS Office and basic support for other core applications, logging in and printing.
* Adding, maintaining and de-activating users in Active Directory, Exchange and core application systems
* Providing Remote and Onsite technical support to all end users including support and maintenance of software, desktop, server, hardware and access to the network
* AV and meeting support
* Documentation of systems and processes
* An eagerness to learn and take on new challenges.
The successful person will have:
* Minimum 2 years’ experience working in this type of role
* Initiative, a 'can do attitude' with the ability to multi-task under pressure
* Excellent communication skills and phone manner
* Prior experience repairing and installing hardware on notebook and desktop computers.
* Proven experience with technical troubleshooting and ability to solve problems autonomously
* Knowledge of installing various hardware and software and/or relevant tertiary IT qualification
* Microsoft Active Directory experience
* Experience with a hypervisor such as Hyper-V, VMware vSphere and MS Azure cloud
* Creating and managing a standard operating environment (SOE), ideally within Microsoft SCCM
* Experience with various Backup & Data recovery solutions
* Understanding of networking concepts (TCP/IP, VPN, Routing, DNS)
* Network peripherals installing and configuring (switches, printers etc) would be an advantage
Why HLB Mann Judd?
We have a strong and inclusive culture, that is based on mutual respect, collaboration and personal development. We are a thriving firm and have enjoyed a year of record growth, through winning significant new work, all of which is delivered by our wonderful people.
Our list of benefits include:
* Full-time Permanent Position
* Competitive remuneration, subject to regular reviews
* Hybrid and flexible working
* Opportunities for personal growth and development
* Convenient office location in Barangaroo
* Paid parental leave and purchased leave options.
* Social functions as part of the HLB Monthly Culture Calendar and team building days.
* Corporate social responsibility and volunteering opportunities
* Social sporting teams
* A comprehensive wellbeing program including access to our EAP, discounted health insurance, flu shots and health screens.
To apply:
If you feel you meet the above criteria, click apply now and submit your CV and cover letter.
Please note the successful applicant will be required to undertake a National Police Check as part of our reference checking process.
Disclaimer: HLB Mann Judd does not accept unsolicited agency resumes. HLB Mann Judd is not responsible for any fees related to any form of introduction nor unsolicited resumes.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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