At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description What is the role?
As a Assoc. Professional in content, you will play a pivotal role in enhancing our teams' understanding of our digital solutions through diverse and creative content. This role will be required to manage a range of internal stakeholders to drive meaningful business outcomes.
What will you be doing?
Creating and delivering: Content creation including product documentation, staff help guides, videos and product familiarisation courses. Ensure all content consistently reflects the brand voice and messaging in an empathetic way to drive the best possible client outcomes.
Content Strategy: Contribute to the strategic creation of internal content across multiple platforms for a diverse range of teams, with a focus on consistency, recency and relevance to the customer.
Optimisation: Continually optimise content for internal staff, as well as for both chatbot & AI assistants to drive engagement and satisfaction.
Collaborating with cross-functional teams: Working cross-functionally across a diverse stakeholder groups to ensure vital information is captured to enable our customer facing teams to provide world class service.
Measuring & Collating: Analytics & Feedback around user engagement, product adoption & project progress to inform strategies that drive customer satisfaction and retention.
Job Qualifications What credentials/education do you need?
* 2+ years' experience in content writing and content creation in a digital publishing environment
* Prior experience with technical documentation, structured authoring and use of Zendesk Guide will be advantageous
* Prior experience in creating content with tools such as Camtasia, Articulate
* Strong analytical skills and attention to detail.
* Excellent communication and stakeholder engagement skills.
* Ability to work independently and collaboratively in a fast-paced environment.
* Familiarity with property data or customer service metrics is a plus.
Are you the right fit? Results and Operational Excellence
* Demonstrated Impact & Outcome Delivery: Proven track record of conceptualizing, driving, and delivering measurable business outcomes that directly align with organisational goals and satisfy stakeholder objectives.
* Resilience and Focus: Exceptional capacity to maintain high-quality work, composure, and strategic focus while operating under tight deadlines or in high‐pressure, critical scenarios.
* Operational Excellence: Superior time management and organisational skills, utilising structured planning and prioritisation methodologies to maximise team productivity and ensure the reliable, on‐time delivery of projects.
Leadership and Communication
* Executive Communication: An exceptional communicator, adept at translating complex concepts into clear, persuasive, and actionable language for diverse audiences, from technical teams to executive leadership.
* Knowledge Transfer: Proficient in designing and executing internal content to foster team‐wide knowledge consistency, skill development and collective expertise.
Culture and Engagement
* Proactive Engagement & Positive Influence: Maintains a positive, energetic, and proactive solution‐oriented mindset, consistently contributing to a highly engaged and resilient team culture.
* Deep Collaboration: A committed collaborator eager to integrate seamlessly into a dynamic, high‐performance environment and contribute actively to a deeply engaged organisational culture.
Why Join Cotality?
Cotality has a culture of collaboration‐ we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life.
* In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
* 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
* $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
* Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo!
* Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
* Complimentary access to Australia's most comprehensive property research platforms including RP Data and exclusive employee‐only market updates and access to the industry's best property experts;
* Two community and volunteer leave days each year to support meaningful causes and our charity partners.
Cotality's Diversity Commitment
Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement
Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug‐free workplace free from discrimination, harassment, and bullying.
Please apply on our website for consideration.
#J-18808-Ljbffr