Company Description
ACS Property Services, founded in 2007, is a family-owned company providing exceptional cleaning and maintenance services. With an agile approach, our dedicated teams handle everything from daily cleaning requirements to emergency and ad hoc requests. By integrating technology, skilled personnel, and safety practices, we deliver intelligent solutions that offer total peace of mind. Our operations span over 1,000 client sites, and we proudly employ a workforce of over 800 staff members.
Role Description
Position:
Contract Manager | Customer Service Manager (CSM)
Location:
Adelaide, SA (Hybrid – some work-from-home flexibility)
Employment Type:
Full-time
Reports To:
State Manager – SA/NT
Direct Reports:
Supervisors and an Inspection Officer
Support:
National Experience Manager
Remuneration:
$80,000 – $90,000 base salary + superannuation + company vehicle + national incentive scheme
Start Date:
Immediate start for the right applicant
Key Responsibilities:
* Oversee the management of multiple cleaning and maintenance contracts.
* Build and maintain strong client relationships to ensure satisfaction and retention.
* Ensure compliance with service agreements, company standards, and safety protocols.
* Monitor contract performance and implement corrective actions where necessary.
* Manage budgets, financial reporting, and cost control measures.
* Lead, mentor, and support operational teams, including supervisors and inspection officer.
* Address client requirements and resolve issues promptly and professionally.
* Collaborate with internal teams and the National Experience Manager to drive continuous improvement and innovation.
* Prepare and present performance reports to senior management and clients.
Qualifications & Skills
* Essential:
* Proven experience in
Contract Management
within property or facilities services.
* Strong
Customer Relationship Management
skills with a focus on service delivery.
* Demonstrated
team leadership
and ability to manage staff performance.
* Proficiency in
budget management
, financial analysis, and reporting.
* Excellent
communication
, organisational, and time-management skills.
* Ability to work independently and adapt to changing client needs.
* Competence in relevant
software tools
(CRM, scheduling, reporting platforms).
* Desirable:
* Experience in
facilities management
or property services.
* Knowledge of
compliance standards
and safety practices in the industry.
Applications via LinkedIn can be sent to: or send me a message via LinkedIn if you'd like to know more.