Join to apply for the Investigator – Code of Conduct role at Aged Care Quality and Safety Commission
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Join to apply for the Investigator – Code of Conduct role at Aged Care Quality and Safety Commission
Aged Care Quality and Safety Commission provided pay range
This range is provided by Aged Care Quality and Safety Commission. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$86,204.00/yr - A$93,226.00/yr
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
About the Team
The Provider and Worker Risk is a newly created section under the Commission’s Regulatory Operating Model that brings together three teams within the Assessment and Early Remediation Group: Code of Conduct; Prudential Supervision; and Provider Change and Governance. The Code of Conduct Team focus on workers’ behaviour and whether it aligns with the Aged Care Code of Conduct (the Code) and the required behaviours of workers.
About the Role
In responding to risks, Investigators – Code of Conduct undertake case management and investigation. This may involve conducting provider and worker enquiries including discussing the matter with workers and preparing well-written reports and decisions. At times, we take low level regulatory action such as drafting Reminder of Responsibilities or Caution Letter(s). Where relevant, Investigators – Code of Conduct escalate more serious information to other Commission business units for investigation, compliance, and enforcement action.
Position Duties Include, but are not limited to:
* Reviewing, analysing and interrogating intelligence and information from a range of sources to identify repeat patterns or trends relating to worker conduct or provider compliance with the Code.
* Undertaking risk assessments making recommendations to the delegate on actions required in response to the level of risk.
* Undertake lower-level enquiries and case management to ensure appropriate risk mitigation and management; referring more serious information or conduct to senior officers, or other areas of the Commission, as required.
* Prepare well-written and accurate documents relating to case closure recommendations or rationales for escalating more serious information or conduct for investigation or compliance action.
* Manage day to day demands, competing priorities and re-negotiate timeframes where necessary.
* Support the section in responding to other Commission business unit enquiries or requests for subject matter expertise (SME), relating to the Code.
* Engage with external stakeholders, including regulatory authorities (such as the NDIS Commission) to facilitate information sharing (including exchanging information around outcomes / enforcement action as appropriate), within the parameters of any MOUs and legislation.
* Support the section by assisting with development of support materials such as work instructions, task cards, FAQs, and any other support material; and contribute to lessons learnt, knowledge, and skills development, as required.
* Provide secretariat support on a rostered basis, including arranging meetings, minute taking, monitoring the section mailbox, preparing template responses for other Regulators (with whom the Commission has MOUs), conducting quality assurance checks of worker information; and other support duties, as required; and
* Develop and maintain positive and supportive working relationships within the section and the Commission more broadly – to assist the Commission in fulfilling its mandate to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
Salary offered will be between $86,204 – $93,226 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.
Applications close on Sunday 4 May 2025, 11:30PM (AEST).
Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page .
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration and Government Relations Services
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