We are seeking a skilled Customer Relations Expert to join our team. As a key member of our branch, you will play a vital role in delivering exceptional service and results to our customers.
About the Role
As a Customer Relations Expert, you will be responsible for building strong relationships with our customers and suppliers. This involves serving customers on the counter, answering phones and email enquiries, and preparing timely quotes for customers.
* Serve customers with a positive attitude and provide a value-added experience.
* Develop relationships with customers and suppliers to drive business growth.
* Prepare quotes for customers in a timely manner to meet their needs.
* Collaborate with the team to present the branch in the best possible light.
Key Skills and Qualifications
To be successful in this role, you will need to possess excellent customer service skills, problem-solving abilities, and proficiency in computer technology and systems. You should also have a strong sense of urgency, be able to multitask in a fast-paced environment, and have a positive and optimistic attitude.
* Excellent customer service skills to build strong relationships with customers.
* Strong problem-solving skills to support customers to find what they need.
* Proficient in computer technology and systems, including the Microsoft Suite.
* Able to work in a fast-paced environment and prioritize tasks effectively.
What's In It For You
Ongoing learning and development opportunities, diversity and inclusion initiatives, flexible work arrangements, paid public holidays, weekends off, profit share scheme, and more.