Job Description
We are seeking a driven and experienced Duty Manager to play a crucial role in ensuring the smooth and efficient operation of our hospitality establishment. As a key member of the management team, you will oversee daily operations, manage staff, and provide exceptional customer service.
Responsibilities
* Oversee the daily operations of the establishment, including staff management, customer service, and financial processes.
* Ensure compliance with all relevant health, safety, and licensing regulations.
* Provide exceptional customer service and address any guest inquiries or concerns in a timely and professional manner.
* Coordinating with various departments to maintain high standards of service and cleanliness.
* Assist with the implementation of marketing and promotional initiatives to drive business growth.
* Contribute to the development and execution of strategic plans to improve the overall customer experience.
Requirements
To be successful in this role, you will need:
* A minimum of 2-3 years of experience in a similar managerial role within the hospitality or tourism industry.
* Strong leadership and problem-solving skills, with the ability to effectively manage a team and make timely decisions.
* Excellent interpersonal and communication skills, with the ability to build positive relationships with both staff and customers.
* Proficient in using various hospitality management software and point-of-sale systems.
* A thorough understanding of health, safety, and licensing regulations applicable to the hospitality industry.
* A passion for the hospitality industry and a commitment to delivering exceptional customer service.
What We Offer
In return for your hard work and dedication, we offer:
* Competitive salary and bonus opportunities.
* Comprehensive training and development programs to support your career growth.
* Opportunities for advancement within the growing organization.
* Discounts on food, beverages, and other products and services offered by the group.
* A supportive and collaborative work environment with a strong focus on work-life balance.