Front Office Manager Job Opportunity
We are seeking an energetic and enthusiastic professional to lead the Front Office Team in delivering exceptional guest experiences.
* Key Responsibilities:
* Lead a team of professionals to deliver peak moments to our guests
* Create welcoming environments and memorable moments for both guests and team members
* Drive guest service initiatives within a diverse Front Office Team
* Empower the team to consistently exceed guest expectations
* Cover key areas such as leading the team, creating a positive work environment, driving service excellence, exceeding guest expectations, coaching and mentoring staff, and collaborating with other departments
* Collaborate closely with Maintenance, Housekeeping, and Food & Beverage departments on various projects and activities
* Be mentored by an experienced General Manager
Qualifications:
* Previous leadership role in a small to medium size property
* Roster and Revenue Management preferred
* Understanding of hotel property management system
* Conflict resolution and negotiation skills
* Flexibility to work across morning and afternoon shifts and weekends
* Ability to train and mentor the team
* Hold a valid Responsible Service of Alcohol certificate and Approved Manager card
About Us:
We are an inclusive organization, committed to attracting, recruiting and promoting diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.