Job Overview
This is an exciting opportunity for a hands-on leader who thrives in a dynamic, customer-focused environment.
About the Company
Our client is a well-established and rapidly growing business with a national and international footprint. They offer a positive and supportive team culture with genuine opportunities for long-term growth and career progression.
The Role
The successful candidate will be responsible for managing the day-to-day operations of the store, leading a team of casual staff, and ensuring the delivery of exceptional service and operational efficiency.
* Leading, training, and mentoring a high-performing team
* Creating and managing effective staff rosters in line with operational requirements
* Overseeing daily production, product presentation, and in-store standards
* Ensuring compliance with hygiene, food safety, and quality standards
* Managing store financials including budgets, KPIs, and profit & loss
* Promoting a strong team culture focused on accountability and customer satisfaction
* Building positive relationships with both customers and team members
About You
To be successful in this role, you will be an energetic, organised, and customer-centric professional with proven leadership experience in a hospitality or retail setting.
* Prior experience managing teams within a hospitality, food retail, or café environment
* Strong people leadership and rostering capabilities
* A proactive, hands-on approach to management and operations
* Experience working with budgets, KPIs, and financial performance
* Excellent communication and problem-solving skills
* A valid food safety certification (SITXFSA001) is highly regarded but not essential
* A strong focus on delivering exceptional customer service and team results
What's on Offer
* A competitive salary package with performance-based bonus potential
* A full-time, permanent opportunity with a stable and consistent roster
* Predominantly Monday to Friday working hours to support work-life balance
* A collaborative and supportive working environment
* Comprehensive training and ongoing professional development
* The chance to work for a respected and expanding retail brand