Job Overview
We are seeking a seasoned IT professional with leadership experience to oversee our technical support team. The ideal candidate will have at least 5 years of experience in IT support, application support or systems administration.
Responsibilities:
* Team Leadership: Supervise, mentor and coach technical support staff to ensure efficient operations.
* Manage IT systems across all properties, including Microsoft Office products and cloud-hosted SaaS solutions.
* Respond promptly to and resolve technical issues to minimize downtime.
* Implement, upgrade and troubleshoot software and hardware as needed to maintain optimal performance.
* Provide training and support to staff on various IT systems and tools to enhance their skills.
Requirements:
* Certifications: Relevant IT certifications such as Microsoft certifications (Azure, MS Windows, Office 365).
* Technical Expertise: Experience working with hospitality technology systems and strong knowledge of Windows operating systems.
Key Skills:
* Leadership: Strong leadership skills to manage teams effectively.
* Problem-Solving: Ability to analyze complex technical issues and implement effective solutions.
* Communication: Excellent communication skills to interact with staff and clients.