Job Description
The On-Call Support Officer is a key position within our organization, ensuring continuity of care outside of regular business hours.
This role involves responding to urgent service delivery issues, coordinating shift coverage and staff support, managing incidents in line with NDIS and Super Squad policies, and acting as the primary contact for escalation during evenings, weekends, and public holidays.
Key responsibilities include:
* Responding to urgent queries or disruptions outside of business hours
* Providing guidance and escalation support to support workers
* Maintaining a calm, professional approach in high-pressure situations
Key Responsibilities
Rostering & Scheduling includes:
* Accessing and updating rostering systems (e.g., MYP)
* Coordinating short-notice shift coverage in line with SCHADS Award
* Contacing and rostering available team members as needed
* Responding to incidents and emergencies in accordance with policy
Communication & Handover involves:
* Maintaining a clear log of all on-call activity
* Providing a thorough written handover to the day team
* Following up on incomplete tasks as required
Required Skills and Qualifications
To be successful in this role, applicants must have experience in disability, health, or human services, strong decision-making and problem-solving skills under pressure, knowledge of SCHADS Award rostering principles, excellent communication and interpersonal skills, understanding of NDIS standards and incident reporting, availability for evenings, weekends, and public holidays, experience with rostering systems (e.g. MYP), background in emergency response or behaviour support, and relevant qualification in Community Services, Social Work, or Business (preferred).