The Service Operations Manager is responsible for leading and developing the aged care workforce and rostering team to ensure effective scheduling, compliance with the SCHADS Award, and delivery of high-quality services that meet client needs.
The role provides oversight of rostering logistics, workforce utilisation and workforce capability uplift. It also provides leadership of the Volunteer & SSD Coordinator and the funded Aged Care Volunteer Visitors Scheme (ACVVS) and Sector Support Development grant (SSD), ensuring program outputs are met and volunteer and sector engagement is strong.
In this rewarding role you will:
* Lead, support and develop a multidisciplinary team to deliver high-quality services
* Oversee rostering coordination to ensure efficient allocation of workers, balancing participant needs, contractual obligations, staff preferences and availability.
* Maintain a strong understanding of SCHADS Award and aged care regulatory requirements, ensuring compliance across workforce practices.
What we're looking for
* Leadership experience in workforce, rostering or service delivery roles within aged care, community services or related sector.
* Knowledge of the Social Community Home Care and Disability (SCHCADS) Award and proven ability to apply it to workforce management and rostering.
* Experience in logistics, rostering systems or workforce planning to balance operational efficiency with staff and participant needs.
* Ability to lead, develop and motivate staff and volunteers to achieve high performance.
Employee Benefits
* Great perks Increase your take home pay through Salary Packaging, join our Fitness Passport, access Flare, access our Employee Assistance Program (EAP), paid parental and study leave, participate in our Workplace Giving Program
* Flexibility to support work life-balance
* Diversity and inclusion. Come to work as you are
* Growth and development – take advantage of various learning opportunities
* A role with purpose
* A friendly and supportive team
Ready to apply?
Applications close: Friday 10 October 2025 at 10:00am. To be considered for this role you must upload a resume and cover letter highlighting your skills, expertise and suitability for the role.
We value diversity and welcome applicants from all walks of life, ages, backgrounds and cultures.
For further information related specifically to the role please contact: Our Talent Acquisition Team on 1300 488 226 or careers@intereach.com.au for general enquiries.
Alyse Connolly on 0476 006 359 for any role specific enquiries.
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