I'm partnering with a well-established National Managed Services Provider who are continuing to invest in their infrastructure and cloud capability.
As part of this, they're looking to add an experienced Systems Engineer to sit across Level 2 and Level 3, supporting both their service operations and project delivery.
This hire fills a gap between a strong Level 1 team and senior project resources, and will play a key role in stabilising escalations while supporting the business's shift toward Azure and modern Microsoft platforms.
The Role
This is a hands-on infrastructure role with variety.
You'll act as a senior technical escalation point, take ownership of complex issues across multiple client environments, and contribute to infrastructure and cloud projects as they come through the pipeline.
While the current project workload is steady rather than heavy, the expectation is that this person can flex between BAU support and project work, and provide technical leadership within an MSP environment.
Key Responsibilities
L2/L3 escalation and complex issue resolution
Support and deliver infrastructure and cloud projects
Work across on-prem, hybrid, and Azure environments
Mentor and guide junior engineers
Own incidents end-to-end in an MSP setting
Technical Experience
Windows Server, virtualisation (VMware/Hyper-V)
Storage, backup, and recovery
Microsoft Azure (administration and migrations)
Microsoft 365, including tenant migrations
Intune and AutoPilot exposure preferred
MSP experience highly regarded
Essential Skill & Experience
Experienced infrastructure engineer (L2/L3)
Comfortable working autonomously
Strong troubleshooting and client-facing skills
Leadership mindset without formal people management
Benefits
Hybrid working with work-from-home flexibility
Clear career progression plan aligned to skills and experience
Regular performance and development reviews
On-site parking available at the office
Supportive team environment with long-term growth focus
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